Sales and Marketing Manager
Greater Killeen / Bell County, TX
Full Time
Experienced
At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. We pride ourselves on our culture of ultimate ownership, where every team member takes responsibility for delivering exceptional results. We are committed to creating the best customer experiences by providing compassionate, professional, and efficient service during challenging times. Above all, we operate as one team, supporting and empowering each other to achieve our shared goals. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!
Position Summary
As a Sales and Marketing Manager, you will play a pivotal role in developing the business. Our company is experiencing rapid growth, and this is your opportunity to build your empire alongside us. We are a leader in the restoration industry, and we are looking for top producers to take us to the next level. Commissions are uncapped, so your earnings will be directly tied to your efforts and ability to sell.
You will grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. You will use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. You will provide and communicate clear and accurate pretesting, scoping of services, and job estimates. You will also manage customer relationships by monitoring and following up on all assigned jobs, ensuring customer needs are met.
Primary Responsibilities
Your primary responsibilities will include, but are not limited to:
This is a full-time position working varying hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
Physical and Work Environment Requirements
This job operates in a professional office environment. Travel is up to 90%, primarily local during the business day, although some out-of-the-area and overnight travel may be required. For purposes of employee safety and professional appearance, employees will be required to adhere to certain uniform and safety requirements, which include wearing branded clothing (as provided), dress or work pants, and grooming for proper respirator and safety equipment fit if required for specific job site visits.
To promote the health, safety, professionalism, and experience of employees and customers, SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, is a 100% smoke-free and tobacco-free company. This position requires adherence to a smoke/tobacco-free workplace policy, encompassing all tobacco use in and around job sites, with or near customers, and in/on company property, including in and around buildings and vehicles, or while wearing company-branded clothing.
Position Summary
As a Sales and Marketing Manager, you will play a pivotal role in developing the business. Our company is experiencing rapid growth, and this is your opportunity to build your empire alongside us. We are a leader in the restoration industry, and we are looking for top producers to take us to the next level. Commissions are uncapped, so your earnings will be directly tied to your efforts and ability to sell.
You will grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. You will use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. You will provide and communicate clear and accurate pretesting, scoping of services, and job estimates. You will also manage customer relationships by monitoring and following up on all assigned jobs, ensuring customer needs are met.
Primary Responsibilities
Your primary responsibilities will include, but are not limited to:
- Responding quickly to property damage emergencies to secure jobs
- Outside sales - new business development
- Use a systematic approach to identify and cultivate new business prospects
- Build and maintain relationships with key contacts, including insurance agents, adjusters, facilities managers, property managers, realtors, contractors, and other property and facilities professionals
- Complete Emergency Ready Profiles (ERPs) and educate clients on the benefits of emergency preparation
- Participate in and promote marketing, networking, and continuing education events, including industry association meetings and social engagements
- Exceed assigned sales quotas by executing the sales cycle effectively
- Coordinate with internal marketing activities, including web marketing, social media management, and other written and verbal business promotion.
- Champion a positive and supportive company culture for all employees; foster a culture of ultimate ownership, teamwork, and excellent customer service.
- Confident personality with the ability to build trust and offer SERVPRO services in high-pressure situations
- Competitive nature with strong problem-solving abilities
- 5+ years of experience in sales and marketing roles; restoration industry a plus
- Superb sales, customer service, administrative, verbal, and written communication skills
- Strong business and financial background and process- and results-driven attitude
- Experience in construction, cleaning, restoration, or insurance industries is a plus
- Bachelor’s degree in marketing, business, or equivalent experience.
- Attention to detail and problem-solving skills are required
- No major driving infractions and the ability to responsibly operate a company vehicle
This is a full-time position working varying hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
Physical and Work Environment Requirements
This job operates in a professional office environment. Travel is up to 90%, primarily local during the business day, although some out-of-the-area and overnight travel may be required. For purposes of employee safety and professional appearance, employees will be required to adhere to certain uniform and safety requirements, which include wearing branded clothing (as provided), dress or work pants, and grooming for proper respirator and safety equipment fit if required for specific job site visits.
To promote the health, safety, professionalism, and experience of employees and customers, SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, is a 100% smoke-free and tobacco-free company. This position requires adherence to a smoke/tobacco-free workplace policy, encompassing all tobacco use in and around job sites, with or near customers, and in/on company property, including in and around buildings and vehicles, or while wearing company-branded clothing.
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