Restoration Supervisor / Crew Chief

Killeen, TX
Full Time
Experienced
JOB DESCRIPTION
Restoration Supervisor (Crew Chief)
 
Job Title:Restoration Supervisor (Crew Chief)Division/Department:Production/Restoration
Reports to:Restoration ManagerNew/Replacement:New
Pay:HourlyExempt/Non-Exempt:Non-Exempt

Summary:
At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.  

Primary Responsibilities:
  • Represent the best-in-class SERVPRO brand by creating the best customer experiences, delivering exceptional quality work with high attention to detail, and treating your team and your equipment like your own – take ultimate ownership.
  • Communicate clear expectations to Restoration Technicians and supervise their activities.
  • Coordinate and perform restoration processes as scheduled and ensure quality control.
  • Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Document a detailed and accurate job file to support the services provided.
  • Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
  • Coach and train Restoration technicians.
  • Communicate with Restoration manager and office staff on project progress and issues.
  • Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
  • Oversee facility and grounds maintenance, as assigned.
  • Continue development of Restoration expertise in services, cleaning products, and equipment.
  • Other tasks/duties as required by employer.
Education and Experience Requirements:
  • High school diploma/GED
  • IICRC certifications preferred
  • Minimum 3 years of experience in restoration
  • Experience in a supervisor role
  • Great customer service
  • Great written and oral communication skills
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